Troubleshooting Guide

Still Have Problems?

If you still have problems with your DB2 Enterprise - Extended Edition system, contact DB2 Customer Support with the following information:

• A description of the events leading up to the problem.
• A full description of the problem, including any SQL messages and associated reason codes.
• The db2diag.log file, and any trap or dump files, for each partition.
• Any syslog files.
• Any core files.
• The contents of the db2nodes.cfg file.
• The database configuration from each partition.
• The database manager configuration from each partition.
• The identification of any failing partitions.
• The sqlogctl.lfh file from each failing partition.
• The active log files from each failing partition.
• Output from db2level.
• The output from errpt -a.