Troubleshooting Guide

Still Have Problems?

If you still have problems with your applications:

• See the DB2 Product and Service Technical Library on the Web, at http://www-4.ibm.com/software/data/db2/library/ (Note that this information is in English only.)
• Contact the vendor of your application or compiler if you suspect a defect or limitation.
• Contact DB2 Customer Support with the following information:
  • A description of the events leading up to the problem.
  • A full description of the problem, including any SQL messages and associated reason codes.
  • The db2diag.log, and any trap or dump files for clients, servers, and DB2 Connect Enterprise Edition gateways. For more information, see First Failure Data Capture.
  • An CLI/ODBC/JDBC trace for CLI/ODBC/JDBC applications. (See the CLI Guide and Reference manual.)
  • Output from db2level.
  • The db2cli.ini file.
  • The jdbcerr.log file for JDBC-related problems.
  • A description of the type of application including the primary language it is written in, such as C, C++, Visual Basic, or Java.