Troubleshooting Guide

Still Have Problems?

If you still have problems with your database server, contact DB2 Customer Support with the following information:

• A description of the events that lead up to the problem
• A full description of the problem, including any SQL messages and associated reason codes
• The db2diag.log file and any DB2 trap or dump files (see First Failure Data Capture)
• For UNIX systems, any system core files (see Using the Core File)
• Output from db2dart if you suspect inconsistency in the data (see Miscellaneous Troubleshooting Tools).
• Output from db2level.
• When working on DB2 Universal Database Enterprise -- Extended Edition, the contents of the db2nodes.cfg file.
• Output from db2set -all.