Troubleshooting Guide

Viewing Online Information

The manuals included with this product are in Hypertext Markup Language (HTML) softcopy format. Softcopy format enables you to search or browse the information, and provides hypertext links to related information. It also makes it easier to share the library across your site.

You can view the online books or sample programs with any browser that conforms to HTML Version 3.2 specifications.

To view online books or sample programs on all platforms other than SCO UnixWare 7:

If you are running DB2 administration tools, use the Information Center. See Accessing Information with the Information Center for details.
Select the Open Page menu item of your Web browser. The page you open contains descriptions of and links to DB2 information:
- On UNIX-based platforms, open the following page:
```
   file:/INSTHOME/sqllib/doc/%L/html/index.htm
```
  where %L is the locale name.
- On other platforms, open the following page:
```
   sqllib\doc\html\index.htm
```
  The path is located on the drive where DB2 is installed.
  If you have not installed the Information Center, you can open the page by double-clicking on the DB2 Online Books icon. Depending on the system you are using, the icon is in the main product folder or the Windows Start menu.

To view online books or sample programs on the SCO UnixWare 7:

DB2 Universal Database for SCO UnixWare 7 uses the native SCOhelp utility to search the DB2 information. You can access SCOhelp by the following methods:
- entering the "scohelp" command on the command line,
- selecting the Help menu in the Control Panel of the CDE desktop or
- selecting Help in the Root menu of the Panorama desktop
For more information on SCOhelp, refer to the Installation and Configuration Supplement.

Accessing Information with the Information Center

The Information Center provides quick access to DB2 product information. The Information Center is available on all platforms on which the DB2 administration tools are available.

Depending on your system, you can access the Information Center from the:

Main product folder
Toolbar in the Control Center
Windows Start menu
Help menu of the Control Center

The Information Center provides the following kinds of information. Click the appropriate tab to look at the information:

Tasks: Lists tasks you can perform using DB2.
Reference: Lists DB2 reference information, such as keywords, commands, and APIs.
Books: Lists DB2 books.
Troubleshooting: Lists categories of error messages and their recovery actions.
Sample Programs: Lists sample programs that come with the DB2 Software Developer's Kit. If the Software Developer's Kit is not installed, this tab is not displayed.
Web: Lists DB2 information on the World Wide Web. To access this information, you must have a connection to the Web from your system.

When you select an item in one of the lists, the Information Center launches a viewer to display the information. The viewer might be the system help viewer, an editor, or a Web browser, depending on the kind of information you select.

The Information Center provides some search capabilities, so you can look for specific topics, and filter capabilities to limit the scope of your searches.

For a full text search, click the Search button of the Information Center follow the Search DB2 Books link in each HTML file.

The HTML search server is usually started automatically. If a search in the HTML information does not work, you may have to start the search server by double-clicking its icon on the Windows or OS/2 desktop.

Refer to the release notes if you experience any other problems when searching the HTML information.
Note: Search function is not available in the Linux and Silicon Graphics environments.

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