Troubleshooting Guide

Still Have Problems?

If you still have problems with the satellite environment:

• Refer to the DB2 Product and Service Technical Library at http://www.software.ibm.com/data/db2/library/ for more information.
• Contact the vendor of your application or compiler if you suspect a defect or limitation.
• Contact DB2 Customer Service with the following information:
  • A description of the events leading up to the problem.
  • A full description of the problem, including any SQL messages and associated reason codes.
  • The db2diag.log file, and any trap or dump files, for clients, servers, and DB2 Connect Enterprise Edition gateways. For more information, see First Failure Data Capture.
  • Output from db2level.

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