Troubleshooting Guide
Before contacting DB2 Customer Service, you should do the following:
- Attempt to solve the problem using all available information, including
the resources and methods described in this guide and on the World Wide Web
site at
http://www.software.ibm.com/data/db2/library/.
- Collect diagnostic information (as a minimum, the db2diag.log file
and any dump or trap files). For information on what to collect, see
the relevant chapters in Part 1. For information on how to collect it,
see Part 2, Advanced DB2 Troubleshooting.
- Output from db2level.
When you can proceed no further on your own, contact DB2 Customer
Service.
For more information on IBM contacts, see Contacting IBM.
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