Product: Corepoint Telephony Reporter
       Version: 6.2.0
         Level: J2066
      Platform: OS/2
          Date: 25 July 2001
  Service File: ecros2.exe
          Size: 1093020  (1.0Mb)
 
 
  Installation Instructions:
  --------------------------
    Download the self-extracting file, ecros2.exe, into a temporary directory.
    Execute it from the command line and follow the prompts.
 
    If you answered "Yes" to the backup query and wish to
    undo the service update, issue the following commands:
 
      <installdrive>:
      cd \
      <backupexe> -Qdr
 
    where <installdrive> is the drive letter on which product is installed
      and <backupexe> is the full path name of the backup self-extracting file.
 
 
  Fixes contained in this Service Package:
  ----------------------------------------
 
       Name: Defect 7795
    Symptom: Failure to delete crreg.dat is the error message produced when
             connecting to the database after an invalide attempt.
    Problem: After a failed database logon attempt the crreg.dat is not
             deleted. This file can't be deleted because Reporter thinks it
             has a thread that is still referencing the file.
   Solution: The thread counter was not being incremented and decremented
             correctly. The counter was fixed so that the proper number of
             threads currently connected to the database is correct.
 
       Name: Defect 7797
    Symptom: Unable to access some of the online help.
    Problem: Unable to access some of the online help due to the name of
             the file extension. It seems that java has a problem with
             .html file extensions in a jar file. When it tries to access
             these files it can't find them in the jar file.
   Solution: Changed the .html file extension in the jar file to .htm and
             that resolved the problem.
 
       Name: Defect 8197
    Symptom: If the year is 2000, the errors panel displays the date as
             100.
    Problem: Telephony Reporter Config & Mgmt displays date incorrectly on
             errors panel.
   Solution: Replaced date methods with Calendar methods. Year is now
             displayed as four digits.
 
       Name: APAR IC27268
       Date: 29 September 2000
    Library: 8936
    Symptom: Telephony Reporter periodically stops logging to DB and enters
             SUSPEND MODE.
    Problem: Telephony Reporter periodically stops logging to DB and enters
             SUSPEND mode.
   Solution: Modified source to ignore AGENTSTATS and APPLSTATS errors and
             support two new config variables. The variables must be added
             to "Report.cfg" and spelled exactly as specified below.
             HighWaterMark=50 LowWaterMark=25
 
       Name: APAR IC27268
       Date: 22 Mar 2001
    Library: 8997
    Symptom: The database connection goes into suspend mode, and after
             resuming the connection, it eventually goes back down.
    Problem: When inserting a call segment or call summary record that has
             the same primary key as a row already in the database, the
             insert fails, the database connection is suspended, and the
             duplicate record is written to the cr.dat file. After resuming
             the connection, the duplicate record is read from the cr.dat
             file, and the insert once again fails for the same reason,
             thus putting the database connection in an unrecoverable
             suspend state.
   Solution: When the insert of a call segment or call summary record fails
             due to a duplicate primary key, the database connection is no
             longer suspended. Instead, information about the failing
             record is put in the callseg.err or callsum.err file, located
             in the working directory.
 
       Name: APAR IC30643
       Date: 13 Jun 2001
    Library: 9423
    Symptom: After certain database failures, as Reporter receives records,
             the "Items waiting to be processed" continually grows and
             records are not being written to the archive file.
    Problem: In several cases, when the database connection goes down and
             Reporter tries to insert a record into the database, it throws
             a NullPointerException while processing the SQLException, and
             the thread that processes the records from the queue dies.
             Reporter will then never enter suspend mode and the "Items
             waiting to be processed" will keep growing.
   Solution: Fixed the code to correctly handle all SQLExceptions.
 
       Name: APAR IC30821
       Date: 02 Jul 2001
    Library: 9509
    Symptom: When Reporter encounters a problem inserting a record into the
             database, it suspends the database connection but never tries
             to reestablish the connection. Instead, the customer must
             manually resume the connection.
   Solution: Added code so that Reporter will automatically attempt to
             resume a failed database connection.
 
 
  Files contained in this Service Package:
  ----------------------------------------
    cfgframe.jar
    readme.txt
    cpeecr.jar