Product:       Predictive Dialing
Version:       2.02.01
Package Name:  pdlw1724.exe
        Size:  1732611 (1692Kb)
        Level: 1724


How to install:
download the self extracting file, pdlw1724.exe, to a temporary directory.
Run it from any command line and follow the prompts.
This will start an InstallShield Wizard to
guide you through the installation process.
Fixes:

IC25710  Abstract:
             Symptom/Impact - In Predictive Dialer using a VDN to dial outbound calls, the agents
      would move from the WORK_NOT_READY state to the UNAVAILABLE state for seemingly no reason.
             A side effect to this problem was that it would appear that the Predicitve Dialer does not
      dial all calls queued for a particular campaign.  In actuality the dialer has performed all
      calls, however this is not reflected in the campaign queue in the dialer, as a query for the
      ACD will show calls in queue and agents available.  

             Problem - Design Problem.

             Workaround - None.
 
             Solution - The Predictive Dialer was placing the outbound dialing line in IDLE state prematurely
      causing the callID of the previous call to be overwritten by the dialer using the IDLE line for
      it's next call.  When events for the first call were received, the callID in the event could
      not be matched to the associated physical call.  Thus, the call was assumed to of come
      from a source other than the Predictive Dialer and the agent was placed in UNAVAILABLE state, or
      in the case of a DISCONNECTED event the call was not removed from the campaign (skill queue) giving
      the illusion that calls remained in the campaign after all calls were processed.
 

8153  Abstract:
             Symptom/Impact - The Predictive Dialer code would trap upon servicing a TadsQueryACDRequest(CALL_DETAILS)
             if the number of calls in the queue was more than 396.  This is a limitation in the CPE API design
      where the TADS_MAXLEN_DATA is defined as 0xFF00.  If the amount of data to be returned to the application
             exceeds this size, the API cannot tell the application the actual size of the data as it can only
             return a unsigned short return type.  The maximum value that can be returned in a USHORT data type
             is 65535.

             Problem - Design Problem.

             Workaround - None.
 
             Solution - Return new return code (585 - TADS_BUFFER_CAPACITY_EXCEEDED) to requests that the data exceeds
             the TADS_MAXLEN_DATA limit.  In the case of a TadsQueryACDStatus(with details) if the entire data structure
      cannot fit into a TADS_MAXLEN_DATA buffer the 585 rc is returned and the data returned to the application is
             the same as defined for TadsQueryACDStatus(no details).
 

IC25429  Abstract:
      Symptom/Impact - When an agent requests to go UNAVAILABLE from the WORK_NOT_READY
      state, the Predictive Dialer was assigning a call to that agent prior to the agent 
      going AVAILABLE state.  The Predictive Dialer should have allowed the agent to transistion 
      to the UNAVAILABLE state.

      Problem - Design Problem.

      Workaround - None.
 
      Solution - Indicate to the Pacing Engine that the agent is going UNAVAILABLE prior to 
      indicating that the previous call has been completed.
 

7287  Abstract:
                Symptom/Impact - In the previous versions of CPE Predictive Dialer, the
                Predictive Dialer daemon would fail to start with an error that no
                skills were defined in the TADSSKBR_SKILLS section of the INI.  This is
                not a required field for the Predictive Dialer.

                Problem - Code Error.

                Workaround - Define a dummy skill in the TADSSKBR_SKILLS section.

 
                Solution - Change the code to not look for skills definitions in this
                section of the INI file for Predictive Dialer.
 

Files in service:
csespdlr.txt 
csespdlr.txt 
bin\csesskbr.exe 
bin\skbrtool.exe 
bin\dialer.exe 
bin\pdialer.dat