If the printer is connected locally (by way of a parallel, serial, or USB cable), check the printer cable.
If the printer is connected to a network, check the print server.
If you are using an internal print server: |
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If you are using an external print server: |
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If the printer is connected to a network, PING the print server.
If PING works, check the IP address, netmask, and gateway to make sure they are correct. Turn the printer off and PING again to check for duplicate IP addresses.
If PING does not work, check the setup page you printed to be sure IP is enabled.
If TCP/IP is enabled, check the IP address, netmask, and gateway to make sure they are correct
Make sure bridges and routers are functioning properly.
Make sure all the physical connections between the print server, the printer, and the network are working.
If the printer is connected to a network, compare the IP address of the print server to the address stored for the network printer in the name server or /etc/hosts file. If the addresses do not match, edit the /etc/hosts file, or update the name server to correct the address.
Print a setup page from the print server.
For more information about printing a setup page, see the print server documentation.
If the page prints, the connection between the print server and the printer is working correctly.
If the page does not print, check all physical connections.
Make sure the print queue is Enabled and Accepting jobs after you correct the problem.
Re-enable the queue with the printer drivers.
Remove all print jobs from the queue, and then re-enable the queue.
Verify the virtual device selection in the queue.
Create a new virtual device, and then change the queue to point to the newly configured virtual device.
Restart the
or process.