Preparing error data for IBM Support

If you have a problem with CICS Explorer®, you might need to send the error logs and other information to IBM® Support. You can use CICS Explorer to collect all necessary error information in a single compressed file, ready to send.

About this task

The error logs are stored in a folder in the local Eclipse workspace on your computer. For the location of the local workspace, see Taking a backup of the CICS Explorer workspace. You can collect the necessary error data in one file, ready to send to an IBM Support when requested.

Procedure

What to do next

Collect other MustGather documentation and send them to IBM Support. See Troubleshooting.