Preparing error data for IBM service
If you have a problem with CICS Explorer®, you might need to send the error logs and other information to an IBM® service representative. You can use CICS Explorer to collect all necessary error information in a single compressed file, ready to send.
About this task
The error logs are stored in a folder in the local Eclipse workspace on your computer. For more information about the local workspace, see Starting CICS Explorer for the first time. You can collect the necessary error data in one file, ready to send to an IBM service representative when requested.
Procedure
- Click on the main menu for the workbench.
- In the Save Service data as file window, select the location where you want to save the compressed file, and click Save.
Results
The service data is saved as a compressed file. The filename is in the format CICSExplorerServiceData-date-time.zip, where date and time are numbers that indicate the date and time of the collected data, for example CICSExplorerServiceData-20150318-080311.zip. Remember to record your actions at the time the failure occurred, to aid further analysis of the problem.