Diagnosing Problems

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Connection Problem Diagnostics

Check the Application Delivery Foundation Common Components User Guide for information on connection errors.

Viewing Error Messages

Expand an item in the Systems Information view that loads its child items from the server, or add a query. If an error occurs, the item's image will be decorated with an error icon. In this case, you can right-click on the item and select View Error(s) to display the technical error information.

Connection failure indicator in Systems Information view
communication error indicator

Alternatively, you can look at the logs generated by the File Manager® plug-in. See the section on General File Manager® plug-in Problem Diagnostics

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General File Manager® plug-in Problem Diagnostics

If you encounter any problems while using the product, follow the steps below and contact the IBM support team.

  1. Clear your output queue on your mainframe system. This is optional, but makes retrieval of the correct set of File Manager® host tracing information easier.

  2. Clear the current log by selecting Clear File Manager® Log from the drop-down menu (the view menu) of the Systems Information view.

    The view menu is accessed by clicking the arrow icon on the top right of the view
  3. Open the Preferences dialog

    Opening the Preferences dialog
  4. Navigate to the Application Delivery Foundation for z/OS preference page and tick Run Application Delivery Foundation for z/OS in Debug Mode, click Apply, then click OK.

    Turning Debug On
  5. Close all connections to the relevant system

    Close Connections pop-up menu item
  6. Reproduce the problematic scenario using as few steps as possible
  7. Repeat step 5 to close all connections (again)
  8. Report the problem including

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