Service History Problem State TYPE2

This list column displays descriptions of problem states or their effects on the problem.

Additional problem information
Indicates a service representative, while performing a repair procedure, manually edited the service history log to further describe the problem or its repair.
Continued in printed information
Indicates a repair procedure instructed a service representative to continue the repair using a printed repair procedure.
Customer notified
Indicates Problem Analysis displayed a panel to report the problem.
Duplicate problem closed
Indicates Problem Analysis closed the problem because it was a duplicate of another open problem.
Inactive problem closed
Indicates Service History closed the problem because of inactivity.
Problem closed
Indicates Problem Analysis could no longer detect the problem after a service representative completed a repair procedure.
Problem closed by the user
Indicates the console operator used the Service History task to close the problem.
Problem detected
Indicates Problem Analysis detected the problem automatically.
Problem reopened
Indicates Problem Analysis detected the problem occurred again after it was repaired and closed.
Repair ended
Indicates a service representative completed a repair procedure.
Repair resumed
Indicates a service representative started using a previously suspended repair procedure.
Repair started
Indicates a service representative began a repair procedure.
Repair suspended
Indicates a service representative temporarily stopped using a repair procedure before completing the repair.
Returned from printed information
Indicates a service representative resumed using a repair procedure to acknowledge completing a printed repair procedure.
Service authorization complete
Indicates Problem Analysis successfully transmitted problem information and requested service through a remote support facility (RSF) connection to the IBM support system.
Service authorization delayed
Indicates Problem Analysis reported the a problem, but the console operator did not request service.
Service authorization failed
Indicates Problem Analysis could not successfully transmit problem information or request service through a remote support facility (RSF) connection to the IBM support system.
Service authorized electronically
Indicates Problem Analysis used the remote support facility (RSF) to connect to the IBM support system to transmit problem information and request service.
Service requested via telephone
Indicates Problem Analysis displayed problem information and instructed the console operator to call an IBM service representative, describe the problem, and request service.

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Problem State table
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