Serviceable Events

This section allows you to view and update serviceable event information.

Select Serviceable Events

By choosing the machine, error class, serviceable event status, and number of days to view, you can get a better understanding of your machine's service history. The first panel allows you to specify a certain event, but it defaults to ALL. If you click on OK with each pull-down menu set to all, the HMC shows you all serviceable events. If you have specified a certain machine, class, status, or days, the HMC filters this information when you click OK.

Clicking CANCEL returns you to the previous panel.

Serviceable Event Overview

This panel displays after you have selected a serviceable event. It shows each of the serviceable events that have met your selection criteria, one per line. You may have to scroll to the right to see all of the serviceable event information you need. The information in this panel includes:

You can select one line at a time; if you fail to select a line, the system disables the "Close Event" and "Details" buttons. If you double click on a line, the system shows you the selected line's details. Pressing the "Close Event" button takes you to the "Add Comments" panel associated with the event you selected. Pressing the "Details" button takes you to the "Serviceable Event Details" panel associated with the event you selected. Pressing "Cancel" returns you to the previous panel.

Serviceable Event Details

This panel displays when you push the "Details" button on the "Serviceable Event Overview" panel. It provides you with more information about the serviceable event you selected. The following is a list of information displayed in the Serviceable Event Detailed Attribute List:

Pressing the "Close Event" button sends you to the "Add Comments" panel. Pressing the "Update FRU Information" button  takes you to the "Update FRU Information" panel. Pressing the "Add Comments" button sends you to the "Add Comments" panel. If this is a Service Processor error, the "More Details" button is active. Click it to get to the Service Processor Error Details panel.

Service Processor Error Details

This panel displays when you press the "More Details" button on the "Serviceable Events Details" panel. It shows extended service processor error information, including the error log entry number, the timestamp, the problem description, the error code, and the location code. 

Pressing the "Close Event" button sends you to the "Add Comments" panel. Pressing the "Update FRU Information" button  takes you to the "Update FRU Information" panel. Pressing the "Add Comments" button sends you to the "Add Comments" panel. Pressing "Cancel" returns you to the "Serviceable Event Details" panel.

Serviceable Events: Add Comments

Use this panel to add comments after updating a serviceable event. You can only add comments to previously added comments. You cannot delete or edit previous comments. Clicking "OK" permanently enters the comments.

Serviceable Events: Update FRU Information

By using this panel, you can record the FRUs you changed or modified. To start, select a FRU from the list. When you select a FRU the information appears in the associated Location Code and Part Number fields. If the FRU you replaced is not in the list, you can enter the data directly into these fields. Enter the replaced FRU part number in the "FRU Part Number of Replacement" field. After entering this information, click "Add FRU to List" to add this information to the serviceable event. Repeat as necessary for any other replaced FRUs. To remove or add a FRU to the list, use the "Add" or "Remove" buttons below the list.