Installation Troubleshooting for IIS

If the installation process fails to create the SmarTeam - Web Editor virtual directories for use with the Internet Information Services (IIS), probably due to an incorrect user/password, the following error message appears:

You are not authorized to view this page 

To correct this error, proceed as follows:

  1. In the Error message window, click Retry to launch the SmarTeam - Web Editor Internet Information Server Setup utility. The User Name and Password window displays. In these fields enter the following:
    Username
    Enter the user name that you entered in the SmarTeam - Web Editor Server user name in the Computer Management window. (Refer to Providing a SmarTeam - Web Editor Server Username.)
    Password
    Enter the same password when you defined the SmarTeam - Web Editor Server user name in the Computer Management window. (Refer to Providing a SmarTeam - Web Editor Server Username.)
  2. Click Next to continue to the next window, Creating Virtual Directory.
  3. SmarTeam - Web Editor virtual directories are now created, and progress is shown in the Creating Virtual Directory window.

After the progress bar shows that all virtual directories have been created, click Finish in the Creating Virtual Directory window to exit the utility.